Frequently asked questions for parents

The diapers can be purchased from Biovita Sint-Andries and Biovita Sint-Kruis since the end of May 2025, and can also be easily ordered via our webshop.

Yes, Woosh also offers home delivery. This option can be selected during checkout on the webshop.

Woosh's give-back system means that we collect your used diapers, after return we take full responsibility for sustainable recycling.

There are two ways to return used diapers:

1. Home collection. When placing your order, check the box indicating that you would like a collection time. Our courier will take the used diapers with them when the new diapers are delivered.
2. Give-back points. You can also bring your diapers to one of our give-back point yourself. You can find an overview of all locations here.

No, there is no minimum number of diapers required to participate in the give-back scheme. Woosh wants to make it as easy as possible for everyone to help build a world without diaper waste.

What's more, we offer free collection with every order of new diapers, so you can return your used diapers without any extra effort.

Yes, Woosh diapers are hypoallergenic and dermatologically tested, specially designed for sensitive skin and are allergy friendly.

Woosh diapers are dermatologically tested, hypoallergenic and meet the Oeko-Tex Standard 100, which means they are safe and free from harmful chemicals.

Woosh diapers are Oeko-tex Standard 100 certified and contain no harmful or toxic chemicals.

Woosh diapers can last up to 8 hours in the smallest sizes and up to 12 hours for larger sizes, which is ideal for day and night.

Yes, Woosh diapers are designed to keep your baby's skin dry, day and night, even up to 12 hours thanks to the patented SeconDry technology.

Woosh also offers its own diaper pants and a range of eco-friendly care products from Naïf , such as diaper cream, wet wipes, sunscreen and washing gel. You can have them delivered (bi)weekly with your order of diapers.

No, Woosh give-back diapers are priced similarly to other quality diapers, and delivery, collection, and disposal costs are already included.

Yes, Woosh actively involved daycare centers in every phase of development, from functionalities and specifications to testing the first prototypes.

The Flemish government is considering making diaper recycling mandatory. The Woosh project is already receiving support from OVAM as a pilot project to evaluate this 'recycling(r)evolution'.

Since the spring of 2025, our recycling site 'Lucy' has been open in Bruges. A major milestone in realizing our mission!

Woosh has received research grants from VLAIO, but does not receive structural subsidies. The support was aimed at the development of our ecosystem and recycling process.

Woosh works with several partners, including Ontex, a global leader in hygiene products. Together we develop ecological solutions for diaper waste.

Currently, Woosh is the only company in the world that offers a delivery, return and recycling service for diapers. This unique system makes Woosh a pioneer in the sector.

An eco-friendly diaper is designed and produced with sustainability in every step of its life cycle: from the choice of materials and the production process to the way the diaper is transported, used and ultimately processed after use. This means that the environmental impact is taken into account at every stage.

The Woosh diaper is designed to be as sustainable as possible. The cellulose in the diapers comes from FSC®-certified forests, and ECF-certified cellulose (Elemental Chlorine Free) is used, which is more environmentally friendly than common alternatives. The waterproof layer in the diaper is also made from 100% recycled materials, which reduces CO₂ emissions. The diapers are made with green energy and do not contain perfume or lotion. In addition, the diapers are packaged in recycled and recyclable materials. Each new generation of Woosh diapers contains more and more circular materials.

Unlike disposable diapers, which are incinerated with residual waste after use, the Woosh give-back diaper is recycled. This allows the materials to be reused instead of ending up as waste.

Instead of reusing or composting the diapers, like some other sustainable alternatives, Woosh diapers are recycled. This means that high-quality materials from the diapers are reused to create new products, making it a unique solution within the diaper industry.

You can use door-to-door service when ordering through our webshop. This way, when your new Woosh diapers are delivered, you can return your used Woosh diapers for recycling.

In addition, we are working hard behind the scenes to open additional give-back points. The first ones can already be found at Biovita Sint-Andries and Biovita Sint-kruis.

Woosh diapers are recyclable, but not compostable. Instead of composting, Woosh focuses on high-quality recycling to reuse valuable materials and thus reduce the mountain of waste.

At the moment, Woosh can already recycle various materials from the diaper. This mainly includes the plastic films. In the meantime, Woosh is also developing solutions to process the organic components ecologically, so that all materials can be recovered or valorized again in the future.

In the recycling process, the different materials of the diaper, such as plastics and organic material, are efficiently separated. The plastics are recycled and converted into new raw materials. For the organic materials, Woosh is continuously researching how they can be processed optimally; currently, they are incinerated with energy recovery.

Used Woosh diapers are collected and taken to the recycling and R&D center in Bruges. There, the different materials in the diaper are separated and recycled, so that they can get a second life in new products.

In Belgium, diapers are usually incinerated in the regular waste stream, while in other countries they sometimes end up in a landfill. Woosh is committed to collecting used diapers separately and processing them sustainably, so that they do not end up in the regular waste.

Woosh is currently working on a detailed life cycle assessment (LCA) to determine exactly how much CO₂ emissions are saved by the give-back diaper. This report will provide a full picture of the environmental benefits of the Woosh system and the recycling process.

Yes, there are multiple LCA reports that confirm the environmental benefits of recycling diapers. These LCA studies show that there is a significant saving. Woosh is working on an LCA report specific to its own ecosystem and the unique recycling process that the company uses.

Woosh combines the delivery and collection of diapers in one trip to avoid unnecessary kilometers. The packaging and containers are delivered as compact as possible to maximize efficiency.

In addition, Woosh works with a large logistics partner that combines our deliveries and collections with other deliveries. This limits the total distance traveled and further reduces the CO2 impact per delivery.

In this way, Woosh keeps the environmental impact of transport as low as possible and contributes to a sustainable logistics chain.

For Woosh, a fully circular diaper means that all materials used are renewable or recycled and that they can be fully recovered or valorized at the end of their life. Woosh aims for a diaper with a minimal ecological footprint by using materials that can be reintroduced into the system and developing a recycling process that reuses all components.

Woosh is a pioneer of circular innovation in the diaper sector. The company develops products specifically designed to be recycled and works with partners in the diaper and waste industries to drive new ideas and technologies that advance the circular economy.

Now that the give-back diaper has been launched, Woosh is looking ahead to the next milestones: further improving the sustainability of diaper materials, further developing the recycling process, and expanding the system to new markets. Woosh continues to look for ways to increase its impact.

Woosh diapers are dermatologically tested, hypoallergenic and free of perfume and lotion, which minimizes the risk of irritation. They comply with the Oeko-Tex Standard 100, which guarantees that they do not contain any harmful substances. In addition, they do not contain any EU-regulated perfume allergens and are safe for sensitive skin.

Woosh diapers contain a super absorbent polymer (SAP), a material that traps moisture and prevents it from escaping. Although SAP can be considered a microplastic, it is safely trapped between the layers of the diaper and poses no risk to the environment.

Like other hygiene products, Woosh diapers contain high-quality plastics to meet strict safety and quality standards. The difference is that Woosh collects and recycles these plastics, giving them a second life instead of becoming waste. Woosh is one of the first to use recycled plastics for the waterproof inner layer of the diaper.

Woosh customers are very satisfied with the price-quality ratio of the give-back system, which benefits them both in terms of sustainability and financially.

Absolutely! Both wet wipes and paper wipes may be added to your Woosh diaper waste bag. This means you can keep changing diapers just the way you're used to.

A signature ensures that your order has been delivered correctly and that the collection has been handled properly - fully in line with the Woosh standard.

You can change your appointment until 11 p.m. the day before the scheduled delivery.

No worries! In the email you receive, you can immediately choose a new date that works for you.

At the moment, this is not yet possible.

But... we're working hard behind the scenes to make this possible soon.

Tip: Are your used diapers also being collected from your neighbours? Make sure to close the cardboard box tightly with tape. This keeps any smells inside - and keeps your neighbour a fan of yours. 😉

At the moment, you can't select a specific time slot yet.

But don't worry - we're working hard behind the scenes to make this possible soon (likely with a small additional fee). As soon as this becomes available, we'll let you know right away!

Good news! From now on, you can also schedule delivery or collection on Saturdays. We charge a small additional fee of €3 for this.

It's on the way! Starting Q1 2026, you'll be able to drop off your used Woosh diapers using bpost parcel lockers. More information will follow soon.

To continue scaling and creating even more impact, we started working with Dynahealth, part of the bpost group, from mid-november.

What does this mean for you?

• Free derlivery form €30, otherwise a shipping cost of €4.95 applies.
• If you order before 5 p.m.: next-business-day delivery is possible, including a tracking link.
• If you order after 5 p.m. or during the weekend: delivery within 2 business days is possible, also with a tracking link.
• Saturday delivery? That's possible for an additional €3.
• When the collection of used Woosh diapers takes place together with a delivery, it is free of charge. So don't forget to add 'Diaper collection' to your order.

Dynahealth is an expert in healthcare logistics - a perfect match for Woosh. Thanks to their network, we deliver and collect more efficiently, more sustainably and on a larger scale.

We're happy to help! Feel free to reach out:

📩 Email: hello@woosh.care

📞 Phone: +32 (0)9 296 46 25